Resumé
Background
My whole professional life has either been directly involved with education and training or has incorporated my expertise in training and learning theory.
I have been working in the Instructional design field since February 2020, creating and updating digital learning experiences for financial and academic clients, as well as preparing oil/gas and education/service clients to tranistion their in-person training to virtual delivery.
I spent 10 years in technical writing for IT, higher education, finance, and oil/gas service industries.
My B.S. degree is in Elementary Education, and I served 3 years as a teacher in the Houston Independent School District.
In December of 2009, I graduated from the Houston Community College Diagnostic Medical Sonography program. During my tenure in the ultrasound program, I put my training and writing experience to use as a Study Group Leader and as the Class Secretary.
Skills
Instructional Design
(e-Learning, ILT)
e-Learning Development
Technical Writing
Adult Learning Theory
ADDIE Model
Curriculum Development
Online Help design for software
Project and Program Management
Information Mapping
Writing/Training Experience
Instructional Designer/e-Learning Developer
Region 4 Education Service Center
December 2020-present
Instructional Designer/e-Learning Developer
Learning Strategy and Design
April 2020-present
Zoom Facilitator/Instructional Team Trainer
Neuhaus Education Center
June 2020-August 2020
Writer, Designer
Allegretto Web Design
1998-2007
Technical Writer, Contract
Hewlett-Packard Company
January 2002-May 2007
Help Developer
Questia Media, Inc
June 2000-November 2001
Technical Writer
AIM Fund Services
September 1999-April 2000
Technical Report Writer
HMT Inspection
August 1998-September 1999
Competencies
Articulate Storyline 360
Articulate Rise 360
Microsoft Office
(Word, Excel, PowerPoint)
Microsoft Publisher
HTML
Adobe Framemaker
Zoom meetings
Project
Summaries
Region 4 Education Service Center
Instructional Designer/e-Learning Developer, contract
Developed and finalized teacher training courses in Articulate Storyline and Rise. Coordinated updates and review cycles with cross-functional teams. Collaborated with Learning Management System (LMS) administrators to publish courses.
Neuhaus Eduction Center
Zoom Facilitator/Instructional Team Trainer, contract
Created a User Manual, complete with multimedia instructional videos, on the use of Zoom meetings for delivery of Instructor-led training. Assisted the conversion of established Instructor-led training curricula to virtual delivery via Zoom. Conducted Train-the-Trainer virtual meetings to offer guided practice in Zoom features, and to brainstorm use case scenarios to optimize the technology for seamless delivery of instruction.
Learning Strategy and Design
Instructional Designer/e-Learning Developer, contract
Conducted needs analysis and identified learning objectives. Created training design documents and storyboards. Designed and developed e-Learning and Instructor-Led (ILT) courses using sound instructional design methodology.
Interviewed SMEs, worked with cross-functional teams to prepare design documents and storyboards, and developed digital learning courses in Articulate Storyline.
Implemented Kirkpatrick’s principles of assessment to create assessments to match with learning objectives. Developed job aids and supplementary materials to support learning.
Hewlett-Packard Company
Technical Writer contract
Created manuals, quick start guides, job aids, and other computer hardware and software documentation. Collaborated with Subject Matter Experts (SMEs) to research product requirements and document user tasks. Managed content for Wi-Fi and Bluetooth documentation for all Personal Systems Group products. Managed projects from initial draft to final production. Worked with the International Localization team to arrange and verify the translation of documents.
University of Notre Dame, Foreign Student Visa Office
Technical Writer, Web Site Designer, contract
Designed an informational (internal) web site for the Office of Foreign Student Visas. Conducted needs analysis, design proposal, and implementation of the site. Implemented Information Mapping methodology to convert complex processes and government regulatory information into a readable format for foreign students.
University of Houston, Student Services
Technical Writer, contract
Developed Policy/Procedure manual for the CougarCard student debit card account management. Collaborated with the department chair in needs and task analysis. Interviewed subject matter experts (SMEs) and wrote policies and procedures for student and administrative audiences. Implemented Information Mapping methodology in the organization of material, and adapted to the University style guide.
Briggs Management, CFA
Financial Writer
Researched financial news and wrote summaries of companies in client stock portfolios. Noted earnings reports, new product development, acquisitions, divestitures, and other company milestones. Compiled individual company reports into customized quarterly newsletters for each client according to portfolio holdings.
AIM Fund Services
Technical Writer
Interviewed Subject Matter Experts (SMEs) and wrote policies and procedures for the Fund Services Call Center. Implemented Information Mapping methodology and developed procedure documents in HTML for the corporate intranet.
Questia Media, Inc.
Online Help Developer
Wrote, designed, and developed the online help system for the Questia Media library software using RoboHelp HTML tool. Collaborated with SMEs in the Marketing and Engineering departments to develop functional specifications for the software at the initial development and the 2.0 update release. Conducted task analysis to identify the breakdown of help system topics.
HMT Inspection
Technical Report Writer
Compiled measurement data and visual observation findings from petroleum storage tank inspections into standardized reports of inspection results. Evaluated data for compliance with American Petroleum Institute standards. Connected that information with standard recommendations to include in the report. Generated digital rendering in AutoSKETCH of tank drawings created in the field by inspectors. Marked indications of corrosion or other issues.
Education
LinkedIn Learning
October 2019-February 2020
Instructional Design Pathway and e-Learning Development Courses
Learning Strategy and Design
October 2019-February 2020
Applied Instructional Design Academy
Houston Community College, Coleman College of Health Sciences
2007-2009
Certificate, Diagnostic Medical Sonography
Marywood University, Scranton, PA
1990-1995
B.S. cum laude Elementary Education
Minor in Spanish
Other Professional
Experience
Performance Coordinator/Publicity Manager
McTeggart Irish Dancers of South Texas
Performance Coordinator, Jan 2019-August 2022
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Collaborated with event planners, facility managers, and the dance instructor to coordinate and schedule performances at nursing homes, schools, private parties, pubs, community centers, and local business and civic organizations.
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Responded to performance requests and also marketed our performance group to new potential clients.
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Planned activities and reached out to similar organizations in the area where performance was booked to generate more business and maximize the benefits of the time and efforts of dancers, teachers, and parents.
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Booked a total of 26 performances in two weeks
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Generated significant donation income for the school's operating budget.
Publicity/PR Manager February 2016-present
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Collaborated with the instructor to design and write advertising copy for publicity materials for the school.
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Composed press releases about school events and accomplishments, and submitted to local news outlets for publication.
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Designed and wrote a monthly internal newsletter.
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Interviewed school members and coaches for news articles and Student of the Month celebration.
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Researched cultural and historical information for informative articles and cultural lessons.
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Compiled and publicized competition results to celebrate student achievement and build community within the school.
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Study Group Leader/Class Secretary
Houston Community College, Diagnostic Medical Sonography Program
September 2008-December 2009
Study Group Leader
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Organized weekly study group meetings with classmates. Generated lesson plans and assigned topics for presentation during group meetings.
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Created gamified test reviews and hands-on lessons with manipulatives and group participation to explain and review study material.
Class Secretary
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Coordinated cookbook publication fundraiser for group admission to registry review seminar. Generated project plan, milestone timeline, and organized table of contents.
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Managed submission from all classmates and organized a peer-editing program to review submissions.
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Worked with the publication vendor to create cookbooks and handle sales/pricing. The project earned $5K towards admission for the entire class to attend a highly acclaimed review seminar.
Sonographer, Contract
Caritas Complete Women's Care
Nov 2013-Feb 2014
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Provided ultrasound examinations to Obstetric and Gynecological patients in a private OB/GYN practice.
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Worked directly with physicians and nurses in providing comprehensive, informed patient care.
Sonographer, PRN
Memorial Herman Hospital
September 2010-November 2013
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Performed ultrasound examinations on patients, including obstetric, emergency, abdominal, and vascular studies.
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Interacted with nurses, support staff, ordering doctors, and radiologists to ensure quality patient care.
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Documented findings on standard reports and maintained records in PACS system.
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Worked independently as a sole sonographer in the department on night shifts.